How to Cancel Your Extent Quota
If you no longer need the extra extent quota you purchased, you can easily cancel it by following these steps:
Go to your Account menu and select "Change Plan".
Choose a lower plan and click "Get Started" to downgrade. This will remove the extent quota.
Upgrade back to your original plan. This time, choose the option without the extent quota.
Example: If you have the Premium plan with 500 extent glossary rules, you can downgrade to the Growth plan, then upgrade back to Premium without the extra extent quota.
Important: You won't be charged twice for the lower plan during the downgrade or when you upgrade back to your original plan.
For a visual guide, see the attached screenshots.
Change plan:
Downgrade:
Upgrade:
Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io
Go to your Account menu and select "Change Plan".
Choose a lower plan and click "Get Started" to downgrade. This will remove the extent quota.
Upgrade back to your original plan. This time, choose the option without the extent quota.
Example: If you have the Premium plan with 500 extent glossary rules, you can downgrade to the Growth plan, then upgrade back to Premium without the extra extent quota.
Important: You won't be charged twice for the lower plan during the downgrade or when you upgrade back to your original plan.
For a visual guide, see the attached screenshots.
Change plan:
Downgrade:
Upgrade:
Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io
Updated on: 08/07/2024
Thank you!