How to Cancel Your Extent Quota
If you no longer need the extra extent quota you purchased, you can easily cancel it by following these steps:
Go to your Account menu and select "Change Plan".
Choose a lower plan and click "Get Started" to downgrade. This will remove the extent quota.
Upgrade back to your original plan. This time, choose the option without the extent quota.
Example: If you have the Premium plan with 500 extent glossary rules, you can downgrade to the Growth plan, then upgrade back to Premium without the extra extent quota.
Important: You won't be charged twice for the lower plan during the downgrade or when you upgrade back to your original plan.
For a visual guide, see the attached screenshots.
Change plan:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot1_1jj5p6p.png)
Downgrade:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot2_1g059pj.png)
Upgrade:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot3_79ur2w.png)
Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io
Go to your Account menu and select "Change Plan".
Choose a lower plan and click "Get Started" to downgrade. This will remove the extent quota.
Upgrade back to your original plan. This time, choose the option without the extent quota.
Example: If you have the Premium plan with 500 extent glossary rules, you can downgrade to the Growth plan, then upgrade back to Premium without the extra extent quota.
Important: You won't be charged twice for the lower plan during the downgrade or when you upgrade back to your original plan.
For a visual guide, see the attached screenshots.
Change plan:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot1_1jj5p6p.png)
Downgrade:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot2_1g059pj.png)
Upgrade:
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot3_79ur2w.png)
Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io
Updated on: 08/07/2024
Thank you!