How to create a staff account, and/or why does support team need it?

We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without staff account needed at first.

However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find the way to fix it. Also we do have Privacy policy here, so please do not worry about leaking your valuable information.

HOW TO SEND STAFF ACCOUNT TO US
You should create a staff account to email: support@transcy.io for us to log in and check your issue(s). 

Make sure to give us following permissions:

Home
Orders
Products
Report (Analytics)
Dashboard
Discounts
Manage and install apps and channels
Theme (including Edit theme code)
Domains
Manage setting
Checkout
Locations
Manage taxes settings
Manage delivery settings

HOW TO CREATE STAFF ACCOUNT

You can read this official instruction from Shopify to create a staff account for us.

OR you simply go to Shopify dashboard > Settings > Users and Permission > Add Staff account:



Enter a first name (OneCommerce), a last name (Support), an email address (support@transcy.io) for the new staff member, then send the invitation to us and let us know via the live-chat support



That's all. 

Should you have any other concern, feel free to contact our Support team via our live chat channel by clicking on the bottom right icon inside app, or our email at support@transcy.io.

Updated on: 14/06/2024