How to use Chrome Remote Desktop
We've identified a potential bug that's impacting your experience. To help us diagnose and resolve this quickly, we'd like to access your desktop remotely via Chrome Remote Desktop. This will allow us to see exactly what's happening and provide a more efficient solution
Please follow those steps to install Chrome Remote Desktop or can view on this instruction video
On your computer, open Chrome.
In the address bar, enter remotedesktop.google.com/access
Under “Set up Remote Access,” click on the arrow icon to download
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot20_y1dghb.png)
It will direct you to a new page to install extension => press on the button "Add to Chrome" => then continue clicking on "Add extension"
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot21_1aflcxb.png)
Refresh the page by pressing F5
Generate code and share with us
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot23_fbsnnx.png)
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot25_f3tnld.png)
Note
This access code will expire in 5 minutes. In case the code expires, please generate a new code and send us again
If you need some more help, please feel free to contact us via live chat or email us at support@transcy.io
Please follow those steps to install Chrome Remote Desktop or can view on this instruction video
On your computer, open Chrome.
In the address bar, enter remotedesktop.google.com/access
Under “Set up Remote Access,” click on the arrow icon to download
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot20_y1dghb.png)
It will direct you to a new page to install extension => press on the button "Add to Chrome" => then continue clicking on "Add extension"
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot21_1aflcxb.png)
Refresh the page by pressing F5
Generate code and share with us
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot23_fbsnnx.png)
![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot25_f3tnld.png)
Note
This access code will expire in 5 minutes. In case the code expires, please generate a new code and send us again
If you need some more help, please feel free to contact us via live chat or email us at support@transcy.io
Updated on: 11/07/2024
Thank you!