Why pricing is not the same on different markets?
You might notice that prices look different in some markets, extra numbers are added after the decimal point. The main reason is that because the pricing is converted by both Shopify markets and Transcy. For making it clear, Shopify handles this conversion for regions you've set up in your Shopify Markets settings. For other regions, Transcy takes care of the conversion. This can sometimes lead to small differences in the price displayed.
For example, a customer in France might see EUR priced at 5,23 EUR, while a customer in the US might see EUR priced at 5,234 EUR. This difference in price is because your store uses both Shopify Markets and the Transcy app for currency conversions, and they work independently.
Shopify Markets: When a customer enters your store from France, Shopify Markets automatically displays prices in EUR based on France's market exchange rate and formatting (typically two decimal places, 5,23 EUR).
Transcy Currency Switcher: If a customer from the US uses the Transcy currency switcher to view prices in EUR, Transcy takes over the conversion process, applying its own exchange rates and formatting. This can lead to slightly different prices, such as 5,234 EUR (potentially three decimal places), compared to the initial Shopify Markets conversion.
Summary
- Initial Store Entry from a specific location: Prices are displayed based on Shopify Markets' conversion.
- Currency Switcher (Transcy): When a customer uses Transcy's switcher to switch to other currencies, prices are converted by Transcy using its own settings.
Should you need further support, please let us know via this email support@transcy.io
For example, a customer in France might see EUR priced at 5,23 EUR, while a customer in the US might see EUR priced at 5,234 EUR. This difference in price is because your store uses both Shopify Markets and the Transcy app for currency conversions, and they work independently.
Here's how it works:
Shopify Markets: When a customer enters your store from France, Shopify Markets automatically displays prices in EUR based on France's market exchange rate and formatting (typically two decimal places, 5,23 EUR).
Transcy Currency Switcher: If a customer from the US uses the Transcy currency switcher to view prices in EUR, Transcy takes over the conversion process, applying its own exchange rates and formatting. This can lead to slightly different prices, such as 5,234 EUR (potentially three decimal places), compared to the initial Shopify Markets conversion.
Summary
- Initial Store Entry from a specific location: Prices are displayed based on Shopify Markets' conversion.
- Currency Switcher (Transcy): When a customer uses Transcy's switcher to switch to other currencies, prices are converted by Transcy using its own settings.
Should you need further support, please let us know via this email support@transcy.io
Updated on: 05/03/2025
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