Transcy makes it easy to add multilingual support to your store. If you need help with customizing the switcher, finding translations, or embedding it into your unsupported theme, we offer support services to help you every step of the way.

CONTENT

1. What is the request support services
2. How to submit a request support ticket

1. What is the request support services:

Transcy offers technical support for various needs related to their language switching feature. You can submit a support ticket for the following:

Translation: (tutorial)
Finding and Editing translation content manually.
Requesting "no-translate" for specific content

App embed: (tutorial)
Embedding switcher into unsupported theme.

Customize: (tutorial)
Moving or customizing the switcher's appearance (font, color, etc.) based on customer requests.

- Free support: Available to customers in their trial period or for first-time requests.
- Each support ticket costs $4.90, but complex requests may require multiple tickets as determined by the technical team.
- Partial refunds will be issued if your request cannot be fulfilled, excluding Shopify processing fees.

2. How to submit a request support ticket:

To submit a support ticket:

Click "Request Support" on the right-side bar.
Select "Create ticket".
Choose your Ticket type and provide detailed information about your request.
Click "Submit".
Wait for the ticket to be completed.

Visual guides: Screenshots of the process are included in the article to further clarify the steps:

Request Support Section:



Describe your request and submit:



Ticket submitted:



Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io

Updated on: 11/07/2024