Articles on: Frequently Asked Question

Why does Third-party element not work and sometimes translation is not correct?

As you know with Third-party element function, you could translate all contents which are built from your Third-party app easily and quickly.
But at the moment, Transcy only work well with some apps such as Stamped, Free Shipping Bar, and some popular Page Builders such as EComposer Landing page.
Please kindly refer to this article for more details.

So some third-party apps that we still do not support to translate content yet and it might cause some inconveniences for your using experience.
We deeply apologize for this inconvenience so we're still trying our best to contact and get cooperation with many more third partners to help your translation fully completed and boost business store better.

In some cases, you found out some translation in Third-party app are not correct as the target language you expected although your Third-party app integrated with Transcy.
Please be advised that we use AI Translation System including Google from a Third-party service to translate your store into another language so sometimes quality will not meet customer's expectation due to specific language/context/situation/business industry. However, we guarantee that the system is being upgraded frequently, and the quality keeps improving when time goes.

Hope this helps you clear.
Should you need further support, please feel free to contact us via live chat or email us at

Updated on: 11/04/2024

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