Subscription plans and app charges

• What will happen when I upgrade/downgrade plan in app?

  What will happen when I upgrade/downgrade plan in app?Featured

• How to create a request support ticket

  How to create a request support ticketFeatured

• Will I be charged again when doing uninstall, and re-install the app?

  Will I be charged again when doing uninstall, and re-install the app?Featured

• Does Transcy offer Free trial?

  What's new Trial of 7 days?, free trialFeatured

• What will happen when you uninstall and re-install the app?

  What will happen when you uninstall and re-install the app?Featured

• How to Cancel Your Extent Quota

  How to Cancel, remove Your Extent Quota, limitFeatured

• How to check my current subscription/plan

  How to check my current subscription/planFeatured

• How to cancel/terminate the app subscription?

  A subscription, plan gets cancelling or you want to cancel membership once you uninstall the app through Shopify, or freezing once you closed down your e-store manually.  Our support team can NOT cancel the app for you as mentioned in Support Policy To uninstall/remove an app from your Shopify store, please follow these below steps: Going through your Shopify admin Settings Apps and Sale channels LocateSome readers

Language

• What are the differences of Non-Editable and Editable language?

  the type of language, basic, advance, What are the differences of Basic and Advance languagesFeatured

• Why I can't use the function "Auto switch language" (Geolocation)?

  Why I can't use he function "Auto switch language"?Featured

• How to resolve with "Language migration needed"?

  Why you need to migrate language?Featured

• Why does Third-party element not work and sometimes translation is not correct?

  Why does Third-party element not work and sometimes translation is not correct?Featured

• Why I can not find the language I want to translate in the target language list?

  Why I can not find the language I want to translate in the target language list?Featured

• Why I cannot switch to the editable language of Portuguese?

  why I cannot switch to the advance language of PortugueseFeatured

• Troubleshooting with Language Management

  Troubleshooting with LanguageFeatured

• Why I did not see language on my switcher?

  Why I did not see language on my switcher?Featured

• Can I change default language?

  Can I change default language?Featured

Translation

• Do I allow to translate more than 1000 products by machine in app?

  Do I allow to translate more than 1000 products by machine in app?Featured

• Does Transcy translate checkout page?

  Does Transcy translate checkout page?Featured

• Why can't I see SEO content of product page in app?

  Why can't I see SEO content of product page in app?Featured

• Can I edit Product variants manually in app?

  Can I edit Product variants manually in app?Featured

• Why can't I switch target language to Editable language type or add more target language in Lower plan?

  Why can't I switch target language to Advanced language type or add more target language in Basic plan?Featured

• Can Transcy translate Third-party apps using iframe?

  Can Transcy translate Third-party apps using iframe?Featured

• Can I exclude archived, draft products from showing in app?

  Can I exclude archived, draft products from showing in app?Featured

• Can Transcy support to translate contents on Page Builder apps?

  Can Transcy support to translate contents on Page Builder apps?Featured

• Does Transcy support translate videos existing in my store?

  Does Transcy support translate videos existing in my store?Featured

• Troubleshooting with Translation Management

  Troubleshooting with Translation ManagementFeatured

• Does Transcy affect on Google merchant/Google feed?

  How does Transcy affect on Google merchant/Google feed?Featured

• Why my variants is not working or broken format?

  Why my variants is not working or broken format?Featured

• Why I am unable to save translation?

  Why I am unable to save translation?Featured

• Why my rule is not working after "publish & apply rule"

  Why my rule is not working after "publish & apply rule"Featured

• Why I cannot see the content to edit translation?

  Why I cannot see the content to edit translation?Featured

• Can I import or export rule from your app?

  Can I import or export rule from your app?Featured

• How to resolve translation with "Translation Outdated"

  How to resolve translation with "Translation Outdated"Featured

• Why the "<tc>"tag is showing on my store?

  Why the "<tc>"tag is showing on my store?Featured

• Why are some contents, languages are not translated?

  Why contents/ parts are not translated? untranslateFeatured

• Does your app sync the existing translation from Translate & Adapt?

  Does you app sync the existing translation from other translation app? Translate and AdaptFeatured

• Can I manually edit the translation of third party apps?

  Can I manually edit the translation of third party apps? Pagefly, KlaviyoFeatured

• Why your banner image is not updated on other languages?

  Why your banner image is not updated on other languages?Featured

• why the resources/pages are spinning?

  why the resources/pages are spinning, infinity loading, stuck syncFeatured

• Does your app translate Order, Email notifications?

  Does your app translate Order, Email notifications?Featured

• Does your app translate banner?

  Does your app to translate banner?Featured

• Can I restore manual translation?

  Can I restore manual translation?Featured

• How to prevent product name from being translated in the product page?

  How to prevent product name from being translated in the product page?Featured

• What is the Third-party app resource?

  For contents that are built from third-party apps, you can just enable Third-party app function to get all those contents translated automatically without editing the translation. For more details about 3rd-party apps which we have ability to translate, please visit here. From Markets menu >tap Language >click on a specific target language on the list >enableFew readers

• Does Transcy support to translate SEO for your shopify store?

  We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. Please be advised that you can only translate and manage the translation of SEO for Editable language type. For more details can be found on this article References Adding keywords for SEO to your Shopify stFew readers

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Currency

• Understand and How to translate Cart Page Notification

  Understand and How to translate Cart Page NotificationFeatured

• Why pricing is not the same on different markets?

  Why do I see the same currency having different values in different markets?, different currencyFeatured

• What content does Transcy translate for Payment Gateway Page?

  Transcy translate for Payment Gateway Page?Featured

• How to remove Transcy's currency code

  How to remove Transcy's currency codeFeatured

• Troubleshooting with Currency Management

  Troubleshooting with Currency ManagementFeatured

• Why I did not see currency on my switcher?

  Why I did not see currency on my switcher?Featured

• Why price is not converted on checkout page?

  Why price is not converted on checkout page?, still see the original currencyFeatured

• Why the currency is not working?

  Why the currency is not converted?Featured

• Does Transcy support multiple currency on checkout page?

  How to support multiple currency checkout with TranscyFeatured

Switcher

• Which are themes supported for Embedded Switcher in your page Header?

  Which are themes supported for Embedded Switcher in your page Header?Featured

• Why does my embedded switcher back to floating format after changing theme?

  Why does my embedded switcher back to floating format after changing theme?Featured

• Why can't I preview my store when setting Switcher in Transcy?

  Why can't I preview my store when setting Switcher in Transcy?Featured

• Why can't I save more my own Switcher template in app?

  can not save more my own Switcher template in appFeatured

• Troubleshooting with Switcher Management

  Troubleshooting with Switcher ManagementFeatured

• Why language/currency is not automatically redirected based on location?

  Why language/currency is not automatically redirected based on locationFeatured

• Can I hide switcher on some specific pages?

  Can I hide switcher on some specific pages?Featured

• Why is your plugin (switcher) not working?

  Why your switcher (plugin) is not working?Featured

Other

• Is Hreflang tags supported by our app?

  Is Hreflang tags supported by our app?Featured

• How to deactivate the app

  How to deactivate the app?Featured

• Can I import my translation to the app?

  Can I import my translation to the app?Featured

• How to use Chrome Remote Desktop

  How to use Chrome Remote DesktopFeatured

• Can I export my translation to a CSV file?

  Can I export my translation to a CSV file?Featured

• The language Transcy's interface can be displayed in?

  Does Transcy support language to translate the interface inside app?, displayFeatured

• Can I install Transcy app in Shopify development store?

  Dev, development storeFeatured

• Why should I use the Customer Success Manager service?

  Why should I use the Customer Success Manager service?Featured

• Which web browsers are Transcy supporting?

  Which web browsers are Transcy supporting?Featured

• Is there a way to calculate how many words to translate the whole website?

  Is there a way to calculate how many words to translate the whole website?Featured

• Can I remove/block markets?

  Can I remove/block markets, countriesFeatured

• Why your app is not working?

  Why your app is not working?Featured

• How do we back-up the translation?

  How do we back-up the translation?Featured

• Can Transcy replace video?

  Can Transcy to replace video?Featured

• Can I add markets/countries in Transcy app?

  Can I add markets/countries in Transcy app?Featured

• Does your app translate cookie banner content?

  Does your app translate cookie banner content?Featured

• How to create a staff account, and/or why does support team need it?

  How to create a staff account, and/or why does support team need it?Featured

• Why I need your Collaborator account?

  CollaboratorFeatured

• Staff permissions required for managing markets

  Staff permissions required for managing marketsFeatured

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