Subscription plans and app charges

• What will happen when I upgrade/downgrade plan in app?

  What will happen when I upgrade/downgrade plan in app?Featured

• How to create a request support ticket

  How to create a request support ticketFeatured

• Will I be charged again when doing uninstall, and re-install the app?

  Will I be charged again when doing uninstall, and re-install the app?Featured

• Does Transcy offer Free trial?

  What's new Trial of 7 days?, free trialFeatured

• What will happen when you uninstall and re-install the app?

  What will happen when you uninstall and re-install the app?Featured

• How to Cancel Your Extent Quota

  How to Cancel, remove Your Extent Quota, limitFeatured

• How to cancel/quit/terminate our apps' subscription?

  Articles on: Welcome to One Commerce A subscription gets cancelling once you uninstall the app through Shopify, or freezing once you closed down your e-store manually.  Our support team can NOT cancel the app for you as mentioned in Support Policy To uninstall/remove an app from your Shopify store, please follow these below steps: Going through your Shopify adminFew readers

Language

• What are the differences of Non-Editable and Editable language?

  the type of language, basic, advance, What are the differences of Basic and Advance languagesFeatured

• Why I can't use the function "Auto switch language" (Geolocation)?

  Why I can't use he function "Auto switch language"?Featured

• Why I can not find the language I want to translate in the target language list?

  Why I can not find the language I want to translate in the target language list?Featured

• Why does Third-party element not work and sometimes translation is not correct?

  Why does Third-party element not work and sometimes translation is not correct?Featured

• How to resolve with "migrate language"?

  Why you need to migrate language?Featured

• Why I cannot switch to the editable language of Portuguese?

  why I cannot switch to the advance language of PortugueseFeatured

• Why I did not see language on my switcher?

  Why I did not see language on my switcher?Featured

• Troubleshooting with Language Management

  Troubleshooting with LanguageFeatured

Translation

• Does Transcy translate checkout page?

  Does Transcy translate checkout page?Featured

• Do I allow to translate more than 1000 products by machine in app?

  Do I allow to translate more than 1000 products by machine in app?Featured

• Why can't I see SEO content of product page in app?

  Why can't I see SEO content of product page in app?Featured

• Can I edit Product variants manually in app?

  Can I edit Product variants manually in app?Featured

• Why can't I switch target language to Editable language type or add more target language in Lower plan?

  Why can't I switch target language to Advanced language type or add more target language in Basic plan?Featured

• Can Transcy translate Third-party apps using iframe?

  Can Transcy translate Third-party apps using iframe?Featured

• Can Transcy support to translate contents on Page Builder apps?

  Can Transcy support to translate contents on Page Builder apps?Featured

• Can I exclude archived, draft products from showing in app?

  Can I exclude archived, draft products from showing in app?Featured

• Does Transcy support translate videos existing in my store?

  Does Transcy support translate videos existing in my store?Featured

• Does Transcy affect on Google merchant/Google feed?

  How does Transcy affect on Google merchant/Google feed?Featured

• How to resolve translation with "Translation Outdated"

  How to resolve translation with "Translation Outdated"Featured

• Why my rule is not working after "publish & apply rule"

  Why my rule is not working after "publish & apply rule"Featured

• Why the "<tc>"tag is showing on my store?

  Why the "<tc>"tag is showing on my store?Featured

• Why I am unable to save translation?

  Why I am unable to save translation?Featured

• Why I cannot see the content to edit translation?

  Why I cannot see the content to edit translation?Featured

• Can I import or export rule from your app?

  Can I import or export rule from your app?Featured

• Troubleshooting with Translation Management

  Troubleshooting with Translation ManagementFeatured

• Why my variants is not working or broken format?

  Why my variants is not working or broken format?Featured

• What is the Third-party app resource?

  For contents that are built from third-party apps, you can just enable Third-party app function to get all those contents translated automatically without editting the translation. For more details about 3rd-party apps which we have ability to translate, please visit here. From LocalizationFew readers

• Does Transcy support to translate SEO for your shopify store?

  We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. Please be advised that you can only translate and manage the translation of SEO for Editable language type. For more details can be found on this article References Adding keywords for SEO to your Shopify stFew readers

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Currency

• Understand Cart Page Notification

  Understand Cart Page NotificationFeatured

• Why do I see the same currency having different values in different markets?

  Why do I see the same currency having different values in different markets?, different currencyFeatured

• What content does Transcy translate for Payment Gateway Page?

  Transcy translate for Payment Gateway Page?Featured

• How to remove Transcy's currency code

  How to remove Transcy's currency codeFeatured

• Troubleshooting with Currency Management

  Troubleshooting with Currency ManagementFeatured

• Why I did not see currency on my switcher?

  Why I did not see currency on my switcher?Featured

• Does Transcy support multiple currency on checkout page?

  How to support multiple currency checkout with TranscyFeatured

Switcher

• Which are themes supported for Embedded Switcher in your page Header?

  Which are themes supported for Embedded Switcher in your page Header?Featured

• Why does my embedded switcher back to floating format after changing theme?

  Why does my embedded switcher back to floating format after changing theme?Featured

• Why can't I preview my store when setting Switcher in Transcy?

  Why can't I preview my store when setting Switcher in Transcy?Featured

• Why can't I save more my own Switcher template in app?

  can not save more my own Switcher template in appFeatured

• Troubleshooting with Switcher Management

  Troubleshooting with Switcher ManagementFeatured

• Why language/currency is not automatically redirected based on location

  Why language/currency is not automatically redirected based on locationFeatured

Other

• Is Hreflang tags supported by our app?

  Is Hreflang tags supported by our app?Featured

• How to deactivate the app

  How to deactivate the app?Featured

• Can I import my translation to the app?

  Can I import my translation to the app?Featured

• The language Transcy's interface can be displayed in?

  Does Transcy support language to translate the interface inside app?, displayFeatured

• Why should I use the Customer Success Manager service?

  Why should I use the Customer Success Manager service?Featured

• Can I export my translation to a CSV file?

  Can I export my translation to a CSV file?Featured

• Can I use Transcy app in my Shopify development store?

  Dev, development storeFeatured

• How to use Chrome Remote Desktop

  How to use Chrome Remote DesktopFeatured

• Which web browsers are Transcy supporting?

  Which web browsers are Transcy supporting?Featured

• How to create a staff account, and/or why does support team need it?

  How to create a staff account, and/or why does support team need it?Featured

• Why I need your Collaborator account?

  CollaboratorFeatured

• Staff permissions required for managing markets

  Staff permissions required for managing marketsFeatured

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