Subscription plans and app charges
What will happen when I upgrade/downgrade plan in app?
How to create a request support ticket
Will I be charged again when doing uninstall, and re-install the app?
Does Transcy offer Free trial?
What will happen when you uninstall and re-install the app?
How to Cancel Your Extent Quota
How to check my current subscription/plan
How to cancel/quit/terminate our apps' subscription?
Language
What are the differences of Non-Editable and Editable language?
Why I can't use the function "Auto switch language" (Geolocation)?
How to resolve with "Language migration needed"?
Why does Third-party element not work and sometimes translation is not correct?
Why I can not find the language I want to translate in the target language list?
Why I cannot switch to the editable language of Portuguese?
Troubleshooting with Language Management
Why I did not see language on my switcher?
Can I change default language?
Translation
Do I allow to translate more than 1000 products by machine in app?
Does Transcy translate checkout page?
Why can't I see SEO content of product page in app?
Can I edit Product variants manually in app?
Why can't I switch target language to Editable language type or add more target language in Lower plan?
Can Transcy translate Third-party apps using iframe?
Can I exclude archived, draft products from showing in app?
Can Transcy support to translate contents on Page Builder apps?
Does Transcy support translate videos existing in my store?
Troubleshooting with Translation Management
Does Transcy affect on Google merchant/Google feed?
Why my variants is not working or broken format?
Can I import or export rule from your app?
How to resolve translation with "Translation Outdated"
Why I am unable to save translation?
Why my rule is not working after "publish & apply rule"
Why I cannot see the content to edit translation?
Why the "<tc>"tag is showing on my store?
Why are some contents, languages are not translated?
Does your app sync the existing translation from Translate & Adapt?
Can I manually edit the translation of third party apps?
why the resources/pages are spinning?
Does your app translate banner?
Why your banner image is not updated on other languages?
Does your app translate Order, Email notifications?
What is the Third-party app resource?
Does Transcy support to translate SEO for your shopify store?
Currency
Understand and How to translate Cart Page Notification
Why pricing is not the same on different markets?
What content does Transcy translate for Payment Gateway Page?
How to remove Transcy's currency code
Troubleshooting with Currency Management
Why I did not see currency on my switcher?
Why price is not converted on checkout page?
Why the currency is not working?
Does Transcy support multiple currency on checkout page?
Switcher
Which are themes supported for Embedded Switcher in your page Header?
Why does my embedded switcher back to floating format after changing theme?
Why can't I preview my store when setting Switcher in Transcy?
Why can't I save more my own Switcher template in app?
Troubleshooting with Switcher Management
Why language/currency is not automatically redirected based on location?
Can I hide switcher on some specific pages?
Why is your plugin (switcher) not working?
Other
Is Hreflang tags supported by our app?
How to deactivate the app
Can I import my translation to the app?
Can I export my translation to a CSV file?
How to use Chrome Remote Desktop
The language Transcy's interface can be displayed in?
Why should I use the Customer Success Manager service?
Can I use Transcy app in my Shopify development store?
Which web browsers are Transcy supporting?
Is there a way to calculate how many words to translate the whole website?
Can I remove/block markets?
Why your app is not working?
Can Transcy replace video?
Can I add markets/countries in Transcy app?
How do we back-up the translation?
Does your app translate cookie banner content?
How to create a staff account, and/or why does support team need it?
Why I need your Collaborator account?
Staff permissions required for managing markets